Questions about a game score that didn't update, a notification that fired at the wrong time, or anything else — reach the team behind Faceoff directly.
For bug reports, account questions, feature requests, or anything about how Faceoff works, email us directly. We reply to every message.
support@orateam.netTo ask what data we hold, request deletion, or raise any privacy concern, use the same address and mention "privacy request" in your subject line.
support@orateam.netWe aim to respond to all support and privacy emails within 2 business days. For faster help, include your device type, app version, and a short description of what happened.
A few quick answers that solve most questions we get.
Pull down on any screen to refresh, and check your connection. If a specific game is stuck, tell us the matchup and date and we'll look into it.
Confirm push notifications are enabled in Settings inside the app, and that notifications for Faceoff are allowed in your phone's system settings.
Open Settings from the bottom navigation bar and choose a new team from Quick Switch — your alerts update automatically.
Email us at support@orateam.net with the subject "Delete my data" and we'll remove it in line with our privacy policy.